Social media is term that is constantly tossed around amongst marketers and the media as the new way to promote a company’s brand. While some criticize the terminology of “social media,” it is undoubtedly a force in marketing that every firm must accept and be immersed in to succeed. The problem is not merely whether the firm is using social media or social marketing tools, it is whether or not they are using the right ones in the right context.
As is discussed in the insightful book Groundswell, there are various types of internet users present in social media. Some users create blogs and join social networks, while others simply contribute reviews or read commentaries on products. Each company, in turn, has different demographics of customers. These demographics accordingly correspond to the type of social media users they are: whether they read or create blogs, have a Facebook or MySpace page, whether they tweet or not etc.
The battle of a firm appropriately approaching the use of social marketing is to know what type of user their customers are. Knowing this information in the beginning avoids misuse of internet resources and avoids wasted time and money.
Here are some other social marketing tips companies need to understand as the approach the social media world:
1. It is one thing to have presence, it is another to monitor it. As has been recently made clear by Domino’s handling of a viral video, being present on social media and monitoring it are two different things. It is vital for the company to be constantly aware of what the public, i.e. the groundswell, is saying about their products.
2. Social Marketing Takes Time.A firm cannot expect to immediately get results when they first create a Facebook or MySpace account. Such results and presence takes time. A new Twitter account is not the golden ticket to new users and sales.
3. Avoid Non-Organic. In preparation for a new auto show, automaker Land Rover recently launched one of the largest, most extensive Twitter campaigns by a major national brand. The campaign works by “hiring” prominent Twitters to highlight the Land Rover product. The goal is to present the image and brand of Land Rover through respected Twitters. Such a campaign, as I see it, avoids the true essence of social media: it must be organic. Users to quickly can see through the veil of corporate deceit.
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