Corporations and political groups have long ago understood the power of social media for marketing and public relations purposes. That’s why so many political candidates and companies maintain blogs and twitter feeds, or make a point to advertise on places like Facebook. They know that social media outlets are a great way to get buzz and recognition for their accomplishments and they want to make sure that they aren’t missing out on those opportunities.
But the problem with social media is that you never really know who anyone is. Just as a guy living in his mom’s basement can pretend to have a PhD in history when he’s editing articles on Wikipedia, a major corporation can pretend to be a disinterested bystander while writing blog posts or forming web initiatives. With the anonymity of the internet, it would be very easy for a company to post to digg or twitter or to comment on someone’s blog while pretending to be just a regular citizen.
As it turns out, this sort of thing happens and it happens a lot. In fact, it happens so much that it’s gained a name – astroturfing. Wikipedia defines astroturfing as “a form of advocacy often in support of a political or corporate agenda designed to give the appearance of a ‘grassroots’ movement.” In reference to social media, it refers to a corporation or political organization accessing social media outlets while posing as a normal citizen, intending to generate support for their product or cause.
One example of this is Real Networks’ “Hey Apple, Don’t Break My iPod” campaign, in which they launched what appeared to be a grassroots petition against Apple’s FairPlay DRM. What looked to consumers like a website started by some concerned individuals was actually a marketing ploy created by Real Networks to get consumers to ditch iTunes and the iPod in favor of their products. When consumers found out, they weren’t happy.
Not to be outdone by corporations, the US Government has also gotten involved in astroturfing. A study done using “wikiscanner” technology found that thousands of edits to Wikipedia articles on US government policies and agents had been edited by usernames tied to government IP addresses. In many cases, it seems that the government was trying to change popular opinion of various individuals or causes by editing the relevant Wikipedia pages.
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