Social media is all the craze, especially the exponentially growing Twitter. You know something is big when Oprah is talking about it. As companies rush to assemble a social media strategy, the question needs to be asked: what is the purpose of using social media?
To first answer this question, the company must begin with their target users, not technology. Trying to keep up to date on the latest social media tech fad will do the company little good. What is important is a focus on how the target market interacts with the online community.
Here are key areas to evaluate before jumping into the social media party:
1. Are your users more likely to simply read or contribute? Depending on the user market, some companies have a target market that simply just browses reviews and does not contribute to much of their discussion on their company or product. Knowing this will shape what approach the firms takes, whether it be establishing a Facebook group or a private forum of discussion.
2. Does the technology match overall marketing objectives? A key point of evaluation of your firm entering the social media world, is does it match other marketing objectives and are the users there? A careful consideration of this will determine what technology is used.
3. Does your company even know what Twitter is? A poor sign of a company is having the marketing intern constantly on blogs finding the newest social media gadget and tool. Its better to be focused then hip.
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