This past week I encountered a wonderful example of the difference that an Internet component to any business can make in it’s success. I had been looking at the website of a local florist shop out of the potential to work there during my college career. From touring the site, the arrangements were impressive and upscale. The online experience lead me to have a high standard for the business. This past week I had the opportunity to actually visit the shop in person. To my disappointment, the shop was nothing like I had visualized from the quality of their website. I actually had to search with my eyes for a few moments to find a living plant! The large store was nearly empty but for an obstructing table in the center of the room with a stuffed bear on top. There were no pre-made arrangements or decorations or displays. And all this lacking with one of the largest days in the floral industry right around the corner! It became very clear that the business was mostly doing well from the effort they put into their website.
So, here are a few things the florist did well to convey on their website to give that high-quality impression.
Presentation of the Product
First, not only did they provide many sample pictures of their work, but had a great photographer to do it well. Especially when it comes to flowers or art where the aesthetic properties can make or break a deal, it’s incredibly important to show a product off in the right light. A high-quality photographer is absolutely necessary to make your product look as best as possible. When selling online, the customer won’t be getting any other opportunity to view the product before it is delivered, so being able to grab the attention of website traffic and direct it to a good looking product is essential.
Organization
Second, the website displays a huge variety of products in a very organized manner. Having too few pieces to display makes it difficult to trust a company, while having an abundance in a chaotic format can be overwhelming and too confusing for a smooth transaction experience. Sorting products by holiday, occasion, gifts, sympathy, and price, anyone can feel confident that they are getting an appropriate gift for the right price for the occasion.
Relationships
Third, anyone can actually become a member on the website of the business and form their own account. This allows the customer to keep track of the order, for the business to be able to contact the customer in case of difficulties, and a better opportunity to market and receive feedback from customers. It creates a relationship between the customers and the business to keep people coming back for more. A personal account is not something one would expect to come across when just making a small purchase such as flowers. The business goes beyond the normal expectations for websites in their own industry to make a positive impression.
Although these are just a few small ideas, it was enough to convince me that the business was booming. Bottom line is, good website design can greatly influence the success of a business and it is worth putting resources and thought into. And as for working there, maybe I can get hired for having a few good ideas, too.
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